Returns:
We only accept returns if the product that you have received is damaged or expired. No returns for damaged products will be entertained after expiry of 24 hours from the time of delivery of the products. For sake of clarity, the time of delivery mentioned by our delivery partners shall be deemed to be correct and final.
In case of damaged product, we would require through WhatsApp on +919910204633 (a) an ‘unboxing video’ clearly showing the product(s) in its damaged condition; and (b) clear pictures showing the damaged product(s). You understand that we need these for raising dispute with the courier company/aggregator. We will not be able to process your claim in case of any failure to fulfil the above requirements.
To be eligible for return of an expired item, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Products perceived by customers as “near expiry” or “inferior” or the like however well within the consumable period shall not be eligible for refund or return either.
Delivery to other parts of India:
If the delivery of the order is returned to us by the courier company due to reasons included but not limited to non-availability of the recipient or order rejection or incomplete address or area non serviceable, then we shall issue a refund of the order value only subject to terms mentioned hereunder. For the sake of clarity, shipping charges incurred for sending to the shipping address and back to our warehouse shall not be refunded.
Refunds:
Once your return is received and inspected, we will send you an email/WhatsApp message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Shipping:
To return your product, you should mail your product to: Shop No. 27, Ground Floor, Defence Colony Main Market, Delhi – 110024.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.